Chemstation does not recognize units

[feyman]

I have an Agilent 1200 HPLC, which has started to display a problem and I cannot find a solution. I am hoping someone here could point me to the right direction. Chemstation does not recognize any of the units (they are all red color). In the diagnosis mode, it shows that the units are actually correctly selected, but they do not seem to be talking to Chemstation. If anybody has any idea about how to solve this issue I would appreciate.

[khw]

Make sure that the bootp server is running and has identified your instruments before you start the Chemstation software.

There is a topic here on the best network settings.

[Kostas Petritis]

Do you use bootp server or not? Did the system worked before or are you trying to do the initial set-up. If it worked before what did you change (especially IP address), if anything?

[Bluesman75]

I am assuming that your system has worked at some point:

If your were to power down the system and reboot, when you start ChemStation, does it ask you to select your modules from a list? If it it does then ChemStation can not see your HPLC system and you have some sort of communication problem (BootP, IP address, network cable not in correctly etc. etc.).

If you don't see that screen then ChemStation can see your HPLC system and there is a fault preventing the system from running. In the Method and Run control screen click on each module in turn and select Not Ready information. Alternativly look at the system log (Method and Run Control, View --> Logbook --> Current Logbook).

[Consumer Products Guy]

Disclaimer: I have 1100 systems and older, not 1200. I have both LAN and GPIB systems. I've had similar occur.

(1) Make sure there's no leak causing constant shutdown of the system. A leak can occur in most modules, look at the screen (if you have instrument view on) and/or check all the individual leak sensors themselves tomake sure they're dry.

(2) I'd turn off ALL the HPLC modules, then turn off the computer completely. Then start computer and power up all the HPLC modules. After Windows is FULLY loaded and the autosampler module has finished its initialization gyrations, then start up the Chemstation. If the software does not recognize the modules, go to (3).

(3) Under Instrument column, at the bottom, there's Configure 1200 Acessories or similar; remove the modules from the configuration (right side), then close the Chemstation. Shut down all the HPLC modules, shut down the computer as above, then start up computer and modules like in (2). When you start Chemstation, you should get a configuration screen with some green on-line modules listed on the left side, add those all to the configuration and click OK.