The no valid calibration may be due to the scan range being used. This kind of warning will occur if the scan range defined (full scan) extends beyond the calibrated mass range of the MSQ. For example on an MSQ Plus or Elmo, the lowest calibrated mass is Na+ (m/z 23) and if your mass range extends down below m/z 23 Xcalibur will display this warning. The MSQ will still be able to extrapolate a mass measurement that is acceptable but one should confirm it.
For any mass spectrometer, correcting a sensitivity problem must include evaluation of the following functional modules; ionization, mass extraction and transfer, mass filtering (includes mass calibration) and detection.
The most common problem area is the mass extraction and transfer - ie the entrance skimmer and rf transfer lens. Make sure the entrance cone is in perfect shape (ie clean and not damaged).
The next most common problem is ionization. Make sure the ESI capillary is not partially blocked, make sure you have enuf temp and N2 to fully desolvate creating gas phase ions, and make sure you have enuf needle voltage to ionize (generally in the 2.5 - 4 kV range).
The next most common problem is detection. Make sure the Electron Multiplier voltage is high enuf to deliver the required gain. If the EM voltage has not been increased recently, do so by 100 V and then evaluate results.
The least common problem is mass calibration. The MSQ can hold its mass calibration for greater than 1 year without issue - its very stable from this perspective. One way to check this variable is to select the mass for you analyte that's being measured. For example if the MSQ measures m/z 68.7 for Chlorite, then set the SIM mass to m/z 68.7 with a span of 0.5 and compare results with what was acceptable from the past. If the sensitivity does not imporve, the problem has nothing to do with mass calibration.
Other comments being made on this forum...
Editing the reference table may not apply. These actions are effective when dealing with a contamination ion that occurs within the search window of a calibration mass during AutoTune. Specifically, when addressing AutoTune failure due to high residuals. Editing the registry to calibrate over a smaller span is risky - just by virtue of being in the registry one could accidently alter a setting that would really mess things up. I do agree with the comment about Thermo being more cleaver with the AutoTune routine - search for low intensity ions is a problem if they can't be detected because of a sensitivity problem.
The MSQ does not use the same calmix as a Finnigan ion trap system. Do not try using MRFA