Waters Acquity UPLC partial Console Display in Empower 2

[fareedtayyeb]

We are experiencing partial display on UPLC Control console. We are using Empower2 2154 with installed 1.65 ICS. MS FrameWorkNet 3.5v. It shows NOT CONNECTED with Red dot on both BSM,ASM also configured by DHCP,MAC address etc. Surprising thing is that our instrument activates Pump and autosampler works still showing not connected sign.
Plz guide from here. Its our first time with Acquity system
Thanks and Best regards

[bunnahabhain]

I see this issue too, it startet beginning of January. Seems to be Windows update related. Turn off you instruments, go to the Windows Task manager and restart the "Waters DHCP server" in the "Sercives" tab, then turn on your instruments again. This helped for me.
Good luck
Jörg

[fareedtayyeb]

V r using WinXp with SP 3 .3.5FrameworkNet is also installed. The moment v select the Run Sample it appears with Black Bottons flashing but in fraction of seconds and then Red light and Not Connected appears. However v manages to run flow rate as per program and acquisition window also displays that its in operation. But v cant stop the system neither the Sampler Green button do anything. Can you guide us from this now.
Thanks

I see this issue too, it startet beginning of January. Seems to be Windows update related. Turn off you instruments, go to the Windows Task manager and restart the "Waters DHCP server" in the "Sercives" tab, then turn on your instruments again. This helped for me.
Good luck
Jörg

[bunnahabhain]

V r using WinXp with SP 3 .3.5FrameworkNet is also installed. The moment v select the Run Sample it appears with Black Bottons flashing but in fraction of seconds and then Red light and Not Connected appears. However v manages to run flow rate as per program and acquisition window also displays that its in operation. But v cant stop the system neither the Sampler Green button do anything. Can you guide us from this now.
Thanks

Sorry I can't help further here.