Agilent 1100/1200 HPLCs have bad design & construction

[Alfred88]

Hi .
Thanks Himar for your opinions. I disagree on your price figure ($5K = five thousand dollars). Please post the contact info of the salesperson, if you are in USA.
Also thanks bunnahabhain for your observation.

I can offer some email exchanges with a sale rep of Agilent called Mr. Stern (not his real name) below. The figure $50K (fifty thousand dollars) came from Agilent.

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Mr. Stern:

The entire Pharma compliance market when choosing Agilent, uses our OpenLAB product.
Here is some documentation.

At this point, I need to know if you company has the ability to spend what is required to ensure data compliance, otherwise I can’t help you. If so, I would like to have a conversation with your director or VP.

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Alfred:

Could you provide a price range for the three options:
1/ ECM
2/ Data Store
3/ EZChrom

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Mr. Stern:

I can’t afford to invest any more of time unless your management is serious about considering the best compliant solution from Agilent.
If they cannot invest their time, I am in the same situation.
Price can be worked out at the end.

Any of the solutions below would be roughly 35-50K.

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[HPLCaddict]

I still don't get what the $50k are for.
EzChrom + ECM + Datastore? That's far more than just simple CDS!
If it's really ~$50k for the complete package (EzChrom + ECM + Datastore) than this would be AFAIK a very good price! Depending on how many licenses are included - I guess it's more than just one, otherwise you wouldn't need that package.

[Peter Apps]

Hi .
Thanks Himar for your opinions. I disagree on your price figure ($5K = five thousand dollars). Please post the contact info of the salesperson, if you are in USA.
Also thanks bunnahabhain for your observation.

I can offer some email exchanges with a sale rep of Agilent called Mr. Stern (not his real name) below. The figure $50K (fifty thousand dollars) came from Agilent.

-----
Mr. Stern:

The entire Pharma compliance market when choosing Agilent, uses our OpenLAB product.
Here is some documentation.

At this point, I need to know if you company has the ability to spend what is required to ensure data compliance, otherwise I can’t help you. If so, I would like to have a conversation with your director or VP.

-----
Alfred:

Could you provide a price range for the three options:
1/ ECM
2/ Data Store
3/ EZChrom

-----
Mr. Stern:

I can’t afford to invest any more of time unless your management is serious about considering the best compliant solution from Agilent.
If they cannot invest their time, I am in the same situation.
Price can be worked out at the end.

Any of the solutions below would be roughly 35-50K.

----

I am getting a very strong odour of an undisclosed back story here. Bad-mouthing suppliers on on open forum should be reserved strictly for those instances where all reasonable avenues to resolving the problem with the company concerned have been exhausted. I wonder what Agilent's take on this is.

Peter

[lmh]

I couldn't agree more with Peter Apps. Much as I don't like unexplained lockings of threads and disappearings of messages, this is a thread crying out for termination. It is beginning to look like a personal vendetta infecting an otherwise well-balanced and helpful message board.