Some background on me first, since it explains why I care about this problem specifically. I started as a bench scientist at different pharma companies (think Merck, GSK etc.), then moved into field application science at a life sciences tools company. I was always good at the fun part: data analysis after I was finished analyzing my samples. But I was spending most of my time troubleshooting Mass Specs and LCs, and I was lost most of the time. Then I went to business school at UChicago, where I met a few other people from the scientific and computer engineering background, and we started building something for exactly this gap.

We have built a platform (Rayni: www.rayni.ai) that gathers trusted public sources of knowledge; think manuals or videos, etc. (and you can put your own to customize the platform), and then it can answer troubleshooting questions with citations to the exact page of the document or to the exact seconds of the video that solves the problem you’re facing. We support 1500+ instruments, and our instrument catalog is growing every day.

Now we are being used at labs in Universities like Northwestern and Stanford. One of our biggest groups of clients is field engineers, who use the tool to prep for a client visit, look up defective part numbers, or just gut check their solutions before they start opening up a mass spec to fix.

We just opened it up for free access to a small group of teams. More than that, though, I'd genuinely like to give access to actual users who are jaded with troubleshooting issues and see if this is of any help. If you would like free access, the link to join the waitlist is here: Rayni Free Early Access

It is genuinely free access, not a trial or anything like that. Added a photo from the platform showing how it refers to the exact page of the source. product image