Pure sales misinformation. Are you aware of the fact that the 'Waters' Alliance article you read is just a
SALES article, biased, designed to ignore following good chromatographic fundamentals? These white papers are produced by all the vendors and the goal for each is the same.
- To make "their" system appear better than the "other" system (They are not going to provide an article that shows how inferior their system is).
The article makes no attempt to show why the difference in results occurred between the systems (they leave out vital info and operate the other system incorrectly). No details of the flow path or design differences between the systems is mentioned. Instead, it jumps to hide a known weakness in the Waters system and operates a different system
as if it too was a Waters type system. In fact, this commonly happens when users only have experience with Waters brand samplers, as they are unaware of the design differences which may be found in other models. Not taking the time to receive professional training in how to use these DIFFERENT systems may result in the same errors and same wrong conclusions found in the article. Since the other system is NOT a Waters type system, but instead uses a different injector design, it was not optimized or even operated correctly.
See how clever the sales people are to turn a weakness in their design and make it appear as an advantage? They know that 99% of chromatographers have no idea how their auto-injectors operate or what the differences are in their flow paths. Information, which is vital to performing scientifically correct comparisons. This is called 'Marketing' and is directed to fool you into accepting the explanation offered. For those with an understanding of how the two different systems operate, the error they made operating "System x' is obvious [Incorrect use of the wash system].
The article demonstrates how choosing to ignore learning about how to use an auto-injector (A/I) properly may result in invalid experiments and false conclusions. A valid comparison would require that we know the details of the second system too. They intentionally operate the "other" system in a manner that is incorrect (using a wash vial), implying it is inferior. If the "System X" was an Agilent A/I, then no needle wash would be needed, so no problem would be observed. Making the process more complex to sokve a problem that does not exist is not the solution. Additionally, in the very rare case where a Agilent needle wash (or a 'dip' in this case) is desirable, we use a vial that still has a loosely fitted cap with septa fitted for the wash (vs. a cap-less vial, which are also used). Using a capped wash vial allows the needle to wick off any liquid as it is withdrawn. Waters did this with the Alliance system they used, but not with "System X".
Please be more skeptical when reading in-house articles whose main purpose is to discredit competitors and make their product(s) appear superior. BTW: I do not, nor have I even worked for Waters or Agilent. My interest is to encourage people to use critical thinking and seek out professional knowledge before drawing conclusions.