Yes the flow is 30ml/min. I thought it was too much too. But our main company in Michigan used the same parameters and they got good separation. The makeup flow is 2.3ml/min.
They used an Agilent system just like mine. We are doing an intermediate precision.
Putting 30m x 0.53mm ID x 3um into the flow calculator yields:
30ml/min = 151cm/sec  optimum high flow rate is 4.2ml/min (assuming helium carrier)
30ml/min = 185 cm/sec optimum high flow rate is 5.3 ml/min (assuming hydrogen carrier)
conversely 
30 cm/sec = 4.6ml/min with helium which in at the optimum high flow rate
30 cm/sec = 3.84ml/min with hydrogen which is in the optimum flow range.
Make sure the Michigan lab is not using 30 cm/sec instead of 30 ml/min.  It sounds as maybe they sent you the wrong units for carrier flow.