This doen't sound like any background to me. I guess something is shot and needs replacement. I would also point to the multplier, but if you have two filaments, try using the other one. Also make sure that the signal cable isn't stuck somewhere or you see a visable defect on it.
Otherwise a source cleaning sometimes does wonders, too. I used to work for a company which made portable MS systems. If we had no clue what the source for a weired problem is, we took the MS apart and cleaned it. Most of the time, we were able to get it working after the cleaning and several tunes.
Regards,
Ingo