Hello colleagues,

We are dealing with a mystery here in our lab!
So, we were having problem to communicate the CombiPal with a GCxGC-TOF system, so to make sure the problem was not the CombiPal´s cable, we took the cable that connects the CombiPal to the CPU from a LECO GCxGC-FID system that was operating just fine. Long story short, the problem in the TOF was assignment of communication ports, and we returned to Combipal´s cable to its original LECO GCxGC-FID system. Upon reinstalling it, the GC configuration was deleted (serial number, SW and IP all erased), and there was no connection. We then moved the Combipal to a similar GCxGC-FID system, and the same thing happened to that GC.
We are absolutely at lost here!
Does anybody have any suggestions or ideas as for what might be happening?
In advance I thank the attention and help,
Érica