I've found the best way is to ensure somebody prioritises incoming work and checks staff resource allocation, and then the analysts are responsible for utilisation and operation of the instruments.
It depends on the environment ( single samples versus large batches, research versus regulatory analyses ) but we found two staff covering 5 HPLCs kept uptime high, and they each processed samples from reception to report. Staff have to be compatible and co-operative.
The trick is communication, pride, and job satisfaction. Analysts don't like to see idle toys, and they usually like to know about the samples and how their results help the customer.
If lab managers communicate well and trust people to deliver by giving them ownership and responsibility, staff and instrument utilisation can be very high. I'm stunned at how many labs don't give staff financial delegations so they can look after their toys.
I don't see instruments as cheap compared to staff, modern instruments require significant up-front capital, and ( at least in NZ ) are now depreciated much quicker because they are computer based.
In my expereince, the annual cost of operating a qualified HPLC with consumables would be similar to a new staff member. HPLCs need to be earning bikkies, as they're often the reason you needed the staff.
If labs have unutilised expensive toys lying around rapidly depreciating, and aren't subject to peak sample loads, I'd suggest that somebody made some bad decisions or predictions.
Bruce Hamilton