by
achyvi » Thu Aug 27, 2015 7:44 pm
Is anyone else having trouble getting a hold of Shimadzu's US west coast service department? They were supposed to send me an e-mail quote so we could set up a service call... and it has now been nearly four weeks since the promised delivery date and I have seen neither hide nor hair from them. I've been calling at least two or three times every day for three weeks (but I only left one phone message, because I'm not cruel), and not only does no one pick up, but all related voicemail boxes are now full as of a few days ago (at least I can assure myself that I'm not alone in my woes?)... what the heck! Did they close their office or something??
On a completely related note, how difficult is it to do seal replacements on HPLC systems? The directions in the instruction manual are surprisingly coherent and I'm fairly handy, but I've still never done it before, so I feel a little leery about tinkering with something that costs several times more than my car. I wanted to try and have someone come in and show me how to do our now-long-overdue preventative maintenance for the year, but at this rate I'm not going to have a choice anymore.