Recirculating chiller Agilent G8481-80000

[bunnahabhain]

Hello everyone

Does anybody who is the manufacturer of these chillers? Ours is defective, Agilent refuses repair and wants to exchange the whole instrument. I know the defect (the rotating blade is loose and makes terrible noise, it still works but will die soon) and don't see why we should throw away a complete instrument because of such a ridiculous defect. I'd like to get a replacement part from the manufacturer and repair it myself.

Thanks a lot,
Jörg

[dblux_]

Uncle Google says PolyScience.

[MaryCarson]

Hi, Joerg.
Did you try posting this question on the Plasmachem listserv? Just out of curiosity, how old is your chiller?

[bunnahabhain]

The chiller is less than two years old. Uncle google was correct, Polyscience is the manufacturer. I contacted them, but they say every service should be done by Agilent. I already started hating Agilent before this story, but int gets worse and worse...
Greetings,
Jörg

[dblux_]

Agilent doesn't repair turbopumps, foreline pumps, air compressors, gas generators ... - O.K. these items are not manufactured by Agilent (situation slightly changed after aquisition of Varian Vacuum), but manufacturers like PolyScience should service their products ! - they are not disposable products.

I would ask PolyScience whether I have to look for service of PolyScience instruments on Chromforum because they refuse to repair their products. This should work

[bunnahabhain]

Good suggestion. Does aonybody know of a workshop in Germany that does service Polyscience products?

Thanks,
Jörg