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Empower 2 instrument failure

Posted: Wed Feb 06, 2019 7:42 pm
by jiangds06
when I tried to load the methods, it says instrument failure. And cannot change solvent composition either.

our hardware is agilent 1100, but use waters empower 2.


it seems a communication issue. but when ping the IP, it dose show connection.

could you please help? Thank you.