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- Posts: 1
- Joined: Thu Jan 17, 2013 5:49 pm
I'm (a rookie) technician in an analytical laboratory (Nice Area, South France, apology for my poor english)
It's been a few days since we tried to put a Waters AutoPurification System back into service (improperly stored since 23 months), without success.
Here's our issue:
All modules detectors seems to properly start up except one : 2998 PDA (with new lamp) detector.
Although the front instrument lights are steady green, the pda is not recognize by MassLynx software (main soft, and other utilities soft like Autoloader & Co...)
A quick look behind the instrument, onto the ethernet hub, shows there's no communication between PDA detector and SFO module (and consequently MassLynx PC, thank you capt'n obvious).
Usual checks (ethernet cables working / all hub positions working) do not solve the problem.
Waters support team, for the moment, not succeed to diagnose.
So if anyone already experimented that problem, or could suggest a point that we have not properly check, it would be valuable.
Once again apology for my english