Chromeleon 6.8 not connecting to Thermo MSQ
Posted: Tue Jun 20, 2017 8:03 am
Hi everyone
We had to reinstall our Chromeleon Workstation because the old computer crashed. Since then I am unable to connect chromeleon to the MSQ.
I can fully control the MSQ using XCalibur, but Chromeleon gives the following error:
I have tried all the recommended actions, rebooted, tried different USB ports (even though I think this is not the problem, because XCalibur works). I have also contacted Thermo service, but from my experience, the call back usually takes longer than help from the forum
Some more hopefully helpful information:
Chromeleon version: 6.80 SR15b build 4981
Xcalibur version: 2.0.7
Surveyor MSQ 2.0 SP1
Kind regards
Jörg
We had to reinstall our Chromeleon Workstation because the old computer crashed. Since then I am unable to connect chromeleon to the MSQ.
I can fully control the MSQ using XCalibur, but Chromeleon gives the following error:
[Error] 9:49:34 AM {MS} Error in task Remote:
ThermoFinnigan Surveyor MSQ/MSQ Plus not connected or not turned on. Check instrument setup, stop Chromeleon Server, close Xcalibur and terminate ThermoFinnigan Surveyor MSQ/MSQ Plus Instrument Driver.
I have tried all the recommended actions, rebooted, tried different USB ports (even though I think this is not the problem, because XCalibur works). I have also contacted Thermo service, but from my experience, the call back usually takes longer than help from the forum
Some more hopefully helpful information:
Chromeleon version: 6.80 SR15b build 4981
Xcalibur version: 2.0.7
Surveyor MSQ 2.0 SP1
Kind regards
Jörg