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- Posts: 405
- Joined: Wed Jul 18, 2012 6:45 am
- Location: Germany
We had to reinstall our Chromeleon Workstation because the old computer crashed. Since then I am unable to connect chromeleon to the MSQ.
I can fully control the MSQ using XCalibur, but Chromeleon gives the following error:
[Error] 9:49:34 AM {MS} Error in task Remote:
ThermoFinnigan Surveyor MSQ/MSQ Plus not connected or not turned on. Check instrument setup, stop Chromeleon Server, close Xcalibur and terminate ThermoFinnigan Surveyor MSQ/MSQ Plus Instrument Driver.
I have tried all the recommended actions, rebooted, tried different USB ports (even though I think this is not the problem, because XCalibur works). I have also contacted Thermo service, but from my experience, the call back usually takes longer than help from the forum
Some more hopefully helpful information:
Chromeleon version: 6.80 SR15b build 4981
Xcalibur version: 2.0.7
Surveyor MSQ 2.0 SP1
Kind regards
Jörg