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- Posts: 1
- Joined: Fri Mar 24, 2017 8:30 pm
We are having trouble acquiring the settings from a Clarus 500 GC with TotalChrom. TotalChrom tries to copy the configuration, and the Instrument warms up when the communication starts, so we know that some communication is happening.
Software: Totalchrom 6.3.1
Hardware: Clarus 500 GC
The License PAK is installed
We are using an RS232 > RJ11 connection.
This system has worked the way it is setup in the past. The problem started when the hardware was moved, so we haven't ruled out a problem with the connectors and are getting new connectors to try.
When we try to setup a column test we get these errors.
Errors:
-984 0ERROR: 3 VALUE OUT OF RANGE ERROR 61 AT A
and
Acquire Client: Error parsing ISTAT data. failed to update status
Additional Question: When the configuration is successfully acquired should there be something in the |acq server| column? Does that apply when connecting directly via a serial port?
My apologies that these aren't the best images, the computer isn't connected to the internet so I had to take photos with my phone.
Error Codes:
Configuration Editor Screen