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- Posts: 3
- Joined: Mon Jan 27, 2014 4:03 pm
When I query the port type I get the error 'Interface not found or unavailable'. However, I am able to PING the instrument successfully from the CMD prompt.
I changed the COM port control from none to (1) Xon/Xoff and (2) Hardware controlled with no success. This previously fixed a similar error on our Lambda-35UV/Vis.
I then tried to reset the LINK interface (this is built into our DAD). This did not work either.
Next was an attempt to reconfigure the instrument (TC Navigator>Build>Configure). With Port number 3001 highlighted I click Query Port for type and get the error: 'Interface not found or unavailable'.
I then tried a clean install from a new computer (WinXP) and made it to the same step, getting the same error.
Any suggestions would be much appreciated!
~Jon