EZChrom elite v 3.3.2 installation problem

[oyiefs]

Hello,

What is the problem when I do single run and the application crashes?
All specs are matched, and I don't no what is the software problem.
Kindly help me fix this please.

Application name: inst.exe
Application version: 3.3.2.1036

Thanks!

[chromatographer1]

Do you get any error messages?

Do you have enough storage on the hard drive?

Is this a new product, or one you bought or was given used?

Rod

[oyiefs]

Hi Rod,

Thanks for your response, I appreciate it.

Anyways, the error message was DllRegisterServer was not found.

I do have enough storage in my PC

And the product is newly purchased.

Please help me fix this.

Thanks!

[chromatographer1]

Perhaps you need to be connected to the Internet?

Just a guess.

Rod

[oyiefs]

Thanks for your kind response.

We already did connection to the Internet but still it crashes.
Once we try a single run and baseline check, crashes appears.
Fault name :SSIBASE.dll

Thank you,

Leo

[chromatographer1]

Time for a call to customer support.

Good luck,

Rod

[varossf]

Which operating system? XP or Wndows 7 32 bit? Was it an old PC? Or a freshly installed operating system? Or did you do an upgrade.
So many variables that a simple answer cannot be given.
I need more.