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- Posts: 1
- Joined: Mon Apr 03, 2023 5:35 pm
- Location: Canada
I am trying to use an older H class UPLC system with PDA detector that is set up with a computer running Empower 2 software. This system has not been used in ~5 years. I fired up the system and it looks like I am running into communication errors for all instruments. Google searches have shown me some notes on the Waters website, posts here and on reddit with suggestions from other users.
I have tried various things such as powering everything down and powering up instruments and components in different orders, deleting systems from empower and re-adding them to a new file with no success. Cable connections seem to be fine and I suspect this is a software issue. The computer does not have a working internet connection and I believe it was used in the past while being offline.
Was just wondering if anyone had experience with this, and any other suggestions for how to fix this issue.
Thanks
Aaron