Hello, I am trying to install Chromeleon, but this one is presenting the following error,

configuration failed

Please see the configuration log file for details,
Cloud not create the Chromeleon data vault. The token supplied for the funtion is invalid.


It was installed on a computer with windows 10 and on a computer with windows 7, in both installations and they deleted the files corresponding to the sorftwares that chromeleon must install.

When it was installed in windows 7 the installation was correct, when installing it in windows 10 it presented that error.


What do you think that might be?