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Total chroom installation and adding instrument error

Posted: Sun Oct 11, 2020 8:15 pm
by Basharat
I installed TC 6.3.2 and have a valid licence the gc is clarus 580 for ASTM D 6730 DHA.
but when I query port it shows details but I press continue when I try to add it to the port a as clarus 580 gc with auto sampler it shows you don't have a valid license for this type of instrument you can configure the instrument but you cannot use it.

can anyone help in this regard.

Re: Total chroom installation and adding instrument error

Posted: Wed Nov 18, 2020 7:34 pm
by stevepruskin
There are two keys. A license key for the software, and one for the instrument on the other side of the card. You need both.