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- Posts: 1
- Joined: Tue Jun 02, 2020 8:23 am
I am having a weird problem, after sample injection, the real time plot says: "Acquisition is pending: no scans received yet", the weird thing is this problem does not show always, basically I can do one analysis then on the second problem comes up, and sometimes it comes up from the first analysis.
My PC specifications:
Windows XP Professional SP3
Core 2 Due 6GB RAM
My Instrument Info:
Foundation 2.0 SP1 build 57
2.0 SP1
Release Date : August 16, 2011
Install Date : January 29, 2020
Description : Thermo Foundation 2.0 Release
Build Version : build 57
Xcalibur 2.2 SP1 build 48
2.2 SP1
Release Date : August 12, 2011
Install Date : January 29, 2020
Description : Thermo Xcalibur Release
Build Version : build 48
Configured Instruments
DSQ II 2.2 Build 9
2.2
Release Date: 03/06/2012
Install Date: 5/20/2020
Description: MS instrument driver for Xcalibur 2.2
Build Version: Build 9
TRACE GC Ultra 2.2
2.2
Release Date: March 23, 2012
Install Date: May 20, 2020
Description: GC Devices 2.2.0 Release
Of course I have checked hardware and software and everything seems alright.
P.S: I have a spare PC where everything works normally when I switch to it, but this spare PC have many issues I cannot count on, I need this main PC to work.
Appreciate your help, this is my first post.
Thank you,
Best regards.