We're migrating our UPLC-MS systems from Emp 2 to 3 (Waters Classic/3100 SQDs) and we're having issues with not being able to complete a calibration at all.

We're in the developer role however halfway through the IntelliStart calibration it errors out.

"Does not have the save tune file privilege"

"TrinityUI file path invalid"

Our Sys Admin has double checked that the developer role has these privileges and has given our Windows 10 profiles writing privileges to the folders required. Waters tech came onsite and had no idea either.

Has anyone encounter this?

Also no, my password does not contain special characters. https://support.waters.com/KB_Inf/Empow ... Tune_Pages