Chemstation B.04.03 hangs on "Loading Toplevel Manu and View

Discussions about chromatography data systems, LIMS, controllers, computer issues and related topics.

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My lab recently purchased a 6890N GC with a tray and autosampler. I'm setting it up with Windows 10. I've set up two other 6890 GCs using Windows 10 even though it technically is not support by Agilent. The other two GCs work totally fine. However, with this latest one, when I open the software, it hangs on "Loading Toplevel Menu and View...". I've searched for this error on the Agilent forums and it says to upgrade to Windows 10 version 1703. The version of Windows I'm using is already newer than the 1703 version. I haven't seen this issue with the other 6890 GCs that I have running with Windows 10. Has anyone else had this issue?
Looks like the problem was specific to that particular computer. I've tried a laptop and another desktop computer and they didn't have the issue.
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