hey guys,

This is my first time posting on this forum, and i sincerely hope that some of you could help me on the issues that I have with my cation/anion Dionex 5000 IC.

1. my cation EG is leaking brown liquid. Apparently the Dionex EGC III MSA that i just started to use in November 2018 is leaking some brown liquid. At first when I asked Thermo representative here, he said it might be OK. However, last week, my cation line stopped working due to pressure fallen below limit. Then when I check, the inlet tubing from EG was broken into two. I replaced the connection, and the cation system worked for two days before the same connection broke for a second time. I suspect that this is due to the brown liquid. Any ideas how i can fix this? Do you know if there is a warranty on the EG, or some sort?

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2. my sampler is not working at the moment. This happened 30 minutes after the cation line stopped for the second time. The error that I got:

'Waiting for synchronization with pump aborted due to pump error: The flow is off.'

I tried to look for any troubleshooting but could not find one on this.

So, if you have any ideas on these two problems, please do let me know.

Thank you