Problem with degazer

Discussions about IC and related topics

5 posts Page 1 of 1
Hello,
the laboratory has got a Metrohm 850 Professional IC Chromatograph. We work on the Metrosep A Supp 7 - 250/4.0 (anion). During the last service vacuum pumps A6011003 were exchanged, because of error 036-537: "error MCS" and 036-536: "error degazer". That error appeared again yesterday.
What could be the cause of that situation?
How long did new vacuum pump last ?
Is it still under warranty ?
Was the rest of the degasser checked for leaks when vacuum pump was replaced ? (as far as I know pump must switch on and off periodically, but when there are leaks it will work continously leading to premature failure)
The vacuum pump is new. It was exchange 27 of October 2017 and everything was checked.
Make a claim to Metrohm service for unsuccessful repair - provided your instrument was repaired by Metrohm.
As dblux mentioned, check with your Metrohm Service person.
Please keep me posted under markus.laeubli@metrohm.com
Dr. Markus Laeubli
Manager Marketing Support IC
(retired)
Metrohm AG
9101 Herisau
Switzerland
5 posts Page 1 of 1

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