by
JennaB » Fri Jun 02, 2017 4:48 pm
Yesterday our PC shut down mid-run and since then we get an error message when trying to connect to our ICS-5000+ saying we do not have the correct permission to connect to the instrument. We have administrative access on the PC and have even called tech support for help and no one has any clue what to do at this point. We have turned everything on and off and reconnected several times as well to no avail.
Right now all we can do is open Chromeleon 7.2, it will say it's connected to our PUMP, DC, and AS-AP but when we try to do anything else like actually turn the pump ON, it errors out. Even looking through the audit trail or data eventually will error out with the same message.
Has anyone else had this issue or have any idea how to fix it?