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- Posts: 2
- Joined: Mon Dec 09, 2019 9:23 pm
I tried pinging each of the IP addresses and all the pings got replies (GC, MS and computer). The MS seems to be communicating over the network, but MassHunter isn't able to reset communication with the MS?
The front panel on the MS that displays the values for the vac pressure and quad temperatures is frozen since it hasn't changed since time of losing connection. However I am able to switch through the MS parameters, Network, and LCP test items using the buttons on the front panel but I can't vent through using the front panel. The MS front panel also displays "GCMS Comm. Disable".
I've seen others recommend power cycling the instrument without venting but this contradicts with what the manual says:
Do not vent while the turbo pump is still spinning at more than 50%
Is there a way to manually vent the MS when it is pumped down without the use of MassHunter software? Other MS systems like Waters has a reset button that manually vents it in case of software communication error.
If anyone has any feedback I would appreciate it! Thanks