Agilent repair service contract

Discussions about GC-MS, LC-MS, LC-FTIR, and other "coupled" analytical techniques.

17 posts Page 2 of 2
Alex3001 wrote:
BostonFSE wrote:
Typically a service contract, one annual PM with unlimited visits and repairs costs around $5000 per year for one HPLC stack with one detector.

Is it labor only or the $5K include all parts cost replaced during repair or PM? Because just one UV lamp about $1,000. If chemists uses heavy mobile phase(salt, high pH, etc.) you have to replace some parts pretty often.

It might include one lamp or cell per year, but since lamps, seals, and flow cells are considered consumables if they are replaced more than once per year I believe you get charged at least for the parts.

The main thing covered beyond the once per year PM is things like circuit boards and pump motors on HPLC and vacuum pumps on MS and motors, circuit boards, heaters and flow solenoids on the GC.
The past is there to guide us into the future, not to dwell in.
We have 4 Agilent instruments. 2 single quad LCMS systems,single quad GCMS
and a QTof (6530) No contracts on the single quads and I'm fine with that. They're really reliable and most problems can be fixed by a capable operator.
The Qtof is a different animal though. Contract on that is expensive (34K) but I don't think Agilent have made any money on it the last few years! Amazingly capable instrument but it's had a few spectacularly expensive problems. Service has been excellent overall. No complaints.
17 posts Page 2 of 2

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