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- Posts: 7
- Joined: Sat Mar 03, 2018 11:23 am
I am using 7820 A agilent GC in our lab. I have recently changed the logic board of the GC and reconfigured the system because, the open lab chemstation would consider our system as a new one.
After configuring the system, successfully, I opened the 7820 A online instrument, but the instrument actuals is displaying that the system is offline. I have then re-installed the open lab software, after repairing it unsuccessfully, and yet the same thing is happening again.
I could not get my system online. Although, my keypad is working fine, getting connected that is, but the online instrument is still being displayed as offline. Also, I am using a standalone system, changed the preferences where unique folders dont get created, checked the parameters, created a new def_gc.m method and yet no result.
We are actually using MIDI sherlock software on the system and I am unable to load the methods and run them as the GC and the open lab chemstation are not communicating with each other.
Any ideas on why this is happening and what can I do to solve this? I tried going through the configure methods in the sherlock tool box and all else I could think of.
The hardware on the GC is fine, lan cards are fine, NIC are fine. Your help will be much appreciated and I will owe you guys one.