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Auto extractor help

Posted: Tue Dec 06, 2016 7:21 pm
by Bigbear
We have an old Autotrace SPE extractor that could use a PM visit. I just got off the phone with Dionex only to find that this unit has been retired. As a result they can't help me.
Anyone know of any service groups that could help me?

Thanks

Re: Auto extractor help

Posted: Mon Nov 20, 2017 2:07 pm
by chloesabrina
Hi, Did you find anyone who could help you? We have a Caliper SPE AutoTrace that is no longer serviced and is having issues. I am looking for a third party that could work on it.

Re: Auto extractor help

Posted: Tue Nov 21, 2017 7:37 pm
by Bigbear
No joy, ours was too old for Thermo Fisher to PM, and we couldn't find anyone else to do one.
TF did give us a 30% trade in for a new model. We've had it about 8 months, so far so good.

Re: Auto extractor help

Posted: Tue Nov 21, 2017 7:42 pm
by chloesabrina
Thanks, Did you go with a similar model or different vendor?

Re: Auto extractor help

Posted: Wed Nov 22, 2017 3:44 pm
by Bigbear
I got the same model, just updated. Even though the unit was built by Caliper ( years ago). The unit has been sold to many companies through out the years, TF now sells it as the Autotrace 280.