Shimadzu Prominence CBM20 Cannot connect to Labsolutions

Discussions about HPLC, CE, TLC, SFC, and other "liquid phase" separation techniques.

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Hi Everyone!

I was just turning on our HPLC Prominence using Labsolutions software. (the computer and equipment were shut down on December 21 2017 for the Holidays)

My problem is I cannot connect the instrument now. The error showing is: [193d Failed to update the latest information of the instrument operating status]

I have tried restarting the system five times already. I have also tried removing and reconnecting the LAN connections. Still, error persists. Now I can not even do a backup of my data. The software crashes after failure to connect instrument.

Can anybody help me?

Thanks a lot!
Is proper sequence of turning on relevant in your system (I mean start with switching on HPLC, then PC and software) ?
Yes! The HPLC has to be on 1st so the computer (with its software) can configure and detector the appropriate modules.
3 posts Page 1 of 1

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