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- Posts: 6
- Joined: Wed Apr 05, 2017 12:22 am
Our Acquity UPLC-MS (Sample organizer, Sample manager, BSM, PDA and SQD) is running on windows 7 with MassLynx 805. All the modules were updated to 1.60 and the waters driver Pack 4 is installed.
This morning I did an injection on vial A8 (well plate 48) and I saw the injector going to B8 instead. The SM generated this error : missing/wrong plate or vial. So I reset the module and now during the initialization, the arm '' smack '' the inside of the module (on the right) during 5 seconds and generate this error message : X-axis home h/w fault. This is an endless loop, every time the module initialize, the arm '' smack '' the module during 5 seconds and generate the same error message.
We tried to flash the firmware, to reboot the system without the backup battery, to remove non-volatile ram (via service mode) and nothing worked. It's not possible to calibrate xz axis since the arm doesn't want to move. The Y and Z initialization seems ok via the Acquity console. I can manually move the arm to the left.
Any ideas or suggestions would be much appreciated.
Thanks