Its being long time . Can you plz help us . Brain storming in Waters Links and knowledge base database there are no clues to clear the error.
Thanx
We are experiencing partial display on UPLC Control console. We are using Empower2 2154 with installed 1.65 ICS. MS FrameWorkNet 3.5v. It shows NOT CONNECTED with Red dot on both BSM,ASM also configured by DHCP,MAC address etc. Surprising thing is that our instrument activates Pump and autosampler works still showing not connected sign.
Plz guide from here. Its our first time with Acquity system
Thanks and Best regards
Hollow wrote:
it wasn't really an evaluation of the whole UPLC market, it was more like a decision about if to continue with the two vendors strategy, we had decided three years ago, or if to switch to only one vendor.
Therefore we mainly judged only Waters and Agilent.
Finally the decision lead for the two vendors strategy and our lab goes on with Waters, whereas the other stays with Agilent (I think they will buy/allready ordered a 1290 as well, beside their newer 1200RR systems).
I think for our applications, both systems will be of comparable performance in daily use and for routine analysis most of the new methods should be able to run on the 1200RR as well.
So there were additional factors for our lab:
- I faced few problems with the existing Waters systems in the last 7 years I'm in this company now, and if I did, I always got fast, good and friendly support from Waters CH.
- I didn't want to change the CDS, and afaik the 1290 isn't yet supported by Empower2
- I like the fact, that the service eng. are "owned" by Waters and aren't just on a freelancer basis.
- the offer for the Acquity was better than the price for a similar 1290 configuration
- also a kind of "political" issue for the management, over the last three years we always requested the same system, so it doesn't look like we just always switched to the most recent system on the market (of course three years ago, the Acquity was still the only real UPLC system...)