Some info that may help u. If you have an Agilent
G7111B Quat pump (1260 Series II), then most likely, your pump
Does NOT have any ACTIVE INLET valve ([b]AIV)[/b], just a conventional gravity valve (prone to sticking and failure). Awhile back, Agilent's team made a very bad marketing decision to start selling their near bullet-proof reliable HPLC pumps without the Active Inlet Valve as standard,
on some models, and have customers pay even more money to buy it as an option. Since the AIV feature is what makes these pumps (since 1992) super reliable and rarely ever have priming or check valve problems, their decision to do this was profound (
and companies like Waters and Shimadzu are still thanking them for their decision). Why anyone would delete this valve from the basic pump configuration to save a few hundred dollars and reduce the reliability (?) can only be answered by Agilent. It is well know in the industry by insiders as 'THE' monumental marketing blunder of the last ten years.
There is good news though. Agilent still sells versions which INCLUDE the AIV as standard in the pump (the only way you should buy one). They also offer a "KIT" to add the AIV to systems that are sold without it (everything is there to plug it back in). Agilent P.N. G5699A. You can buy their kit or just buy the AIV, cartridge and new connection line to the MCGV for much less too. Please purchase and install the AIV in your pump and provided you take care of your HPLC system, you will never have these issues again!
Additionally, to troubleshoot any type of HPLC or FPLC loss of prime issue, here is a link to a free article with troubleshooting help:
"Tips and Advice for Priming your HPLC PUMP (or similar pumps, FPLC or UHPLC Pump)",
https://hplctips.blogspot.com/2020/09/tips-and-advice-for-priming-your-hplc.html