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- Posts: 5
- Joined: Thu Jun 01, 2017 8:50 am
We are using Empower 3 FR2 HF1 SR2 in our QC lab and over the last few weeks we have had two "Data Missing" files occur in the system. There has been no entries in the message center to suggest any instrument failures and in fact no entries at all in the message center at the time of the files. The problems have occurred across multiple instruments (Agilent 1200 HPLC and Agilent G1888/6890 headspace system)
Both files are only 1Kb in size compared to the typical 37Kb for a full data file.
From what we can see, the samples were analysed but no data was connected.
Has anyone come across a similar type issue and how was it resolved?