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- Posts: 2
- Joined: Wed Apr 16, 2014 8:31 am
I have a standard GC arrangement with a HP 6890plus and a 5973N MSD in our uni lab, and the hard drive of the 15 year old (plus) workstation failed and I had to reinstall chemstation on a fresh system. I had major problems trying to get the software to work and I don't have so much experience with these GC instruments (particularly as I only started two months ago).
Anyway, I've narrowed down the problems to the MSD - specifically when chemstation loads with the MSD in the profile, it locks up at the synchronising stage, but it loads up fine with just the GC in the profile.
Experimenting with the Agilent IO Control, and the web interfaces and telnet for the intruments, one of the problems seems to be that the 5973N will report an IDN code if I manually send the command over the web interface:
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MSSC Command = *idn?
Response from MSSC Query = AGILENT TECHNOLOGIES,5973N,0,3.01.47
no error reported
...but if I use the Agilent Interactive IO control and send *IDN? I get:
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* Connected to: TCPIP0::192.168.68.151::inst0::INSTR
-> *IDN?
! VI_ERROR_SYSTEM_ERROR: System error
Visa ErrorCode: 0xBFFF0000 (-1073807360)
...and I think that this is happening ever time chemstation tries to synchronise, locking it up, and every time the Agilent IO runs an automatic identification. The MSD instrument panel also shows that it is not locked to chemstation - but after failing the chemstation startup it displays:
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asking Chemstation
I also cannot access the MSD through telnet as it asks for a password I don't know - although I can send commands via sc3utils.exe directly to the SCIII card and it will parse them.
Attempting the update the MSD ROM through the Agilent MSD Configuration software gives me a list of errors:
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update.bat: IP=192.168.68.151
update.bat: SC3_OSTYPE=SC3ONLY
update.bat: LOGF=C:\msdchem\MSexe\firmware\5973N\installD.txt
update.bat: ====== Set real-time clock in the SmartCard .....
C:\msdchem\MSexe\firmware\5973N>msupdate.exe 192.168.68.151 time
msupdate.exe version 3.98
Can't get current MSSC revision. MSSC not active...
Current OS version: 1.1/21
BAD gSC3type=0xbad0
Update aborted
Exit code = 1. Pausing 10 seconds before exit.ECHO is off.
update.bat: ABORTED. Firmware update NOT successful.
update.bat: RETURN_STATUS=1
Press any key to continue . . .
Does anyone have any ideas about how I can get the MSD to report it's IDN to automatic requests, or what my issue with updating the firmware is, or if there is a standard password and username for the telnet terminal on a 5973?
Thanks for your patience if you made it this far! I can clarify any information if I haven't been understandable enough to anyone who wants to help.
Thanks!